Last updated: 9 October 2026
This policy sets out how returns and refunds work for purchases made on lingdync.shop. It applies to every order we have dispatched.
1. The Short Version
You have 30 days from the day your parcel arrives to tell us you want to return an item. If the item is unused, undamaged and in its original packaging, we will refund it to your original payment method. We do not charge a restocking fee.
2. Return Window
The 30-day window is counted in business days, starting the first business day after the delivery date shown by the carrier. A delivery attempt that fails because nobody was available to receive it does not start the clock — the clock starts when the parcel is actually collected.
3. What You Need to Do
- Email lingdongkeji2025@outlook.com with your order number, the SKU of the item you want to return, and the reason. We will send you a return authorisation reference and the address of the return facility nearest to you.
- Pack the item in its original dust bag and box, with all tags, protective covers and accessories still attached.
- Send the parcel using a tracked carrier, and keep the receipt and tracking number until your refund is processed.
- Once the return reaches our facility and passes inspection, we process the refund within 5 business days.
4. Condition We Require
For a full refund we need the item to be returned in resalable condition:
- Unused — not carried, worn or filled beyond what is needed to try the item on.
- Free from marks, scratches, scuffs, odour, watermarks or any sign of wear on the exterior.
- Complete — all hardware, straps, pouches, dust bag, hang tags and original packaging present.
- With its original labels and paperwork still attached.
We inspect every return by hand against these criteria. Items that fail them cannot be resold and cannot be refunded in full.
5. Damaged, Faulty or Wrong Items
If your item arrives damaged, has a manufacturing fault, or is not what you ordered, that is not a change-of-mind return and it does not count against your 30 days. Report it to lingdongkeji2025@outlook.com within 7 days of delivery and send us photographs of the packaging and the fault. We will arrange a replacement, or a full refund including any shipping you paid, at your choice.
6. How We Refund You
- Method. Refunds go back to the original payment method: a card stays on the same card, a PayPal payment goes back to the same PayPal account.
- Timing. We issue the refund within 5 business days of the return passing inspection. Your bank or card issuer then takes a further 3–10 business days to post it.
- Who pays the postage. For a change-of-mind return, return postage is yours. If the item was faulty, damaged or incorrect, we pay the return postage.
- Original postage. We do not refund the original outbound postage on a change-of-mind return. If your order qualified for free shipping, the value of that shipping is deducted from the refund.
- Currency. If your bank applies a conversion rate, we cannot control what the converted amount will be, and we refund in the currency we charged you.
Delayed refunds. If a refund has not reached you 14 days after we confirmed it, email lingdongkeji2025@outlook.com with your order number and we will chase the payment provider directly.
7. Exchanges
We do not hold stock for exchanges. If you want a different size, colour or model, start a return as above and place a new order. Because we dispatch from our United States warehouse within 1–2 business days, the replacement should arrive well inside the same window.
8. Things We Cannot Accept Back
The following cannot be returned for a refund, because we cannot resell them:
- Items that have been clearly used, worn or damaged after delivery.
- Items returned without their original packaging, tags, dust bag or accessories.
- Items showing perfume, smoke, food or liquid marks.
- Personalised items — any bag engraved, monogrammed or custom-configured to your specification.
- Products bought during a clearance or final-sale promotion, where the product page said so before you ordered.
- Gift cards, if we ever issue them.
Where the law where you live says you have a wider right than this policy allows, the law prevails — see section 12.
9. Order Cancellation
You can cancel an order at any time before it is dispatched. Email lingdongkeji2025@outlook.com with your order number. If it has already shipped, follow the return process instead — refusing delivery also works, but the parcel will be returned to us by the carrier and may take longer to come back.
10. Made-to-Order and High-Value Items
Items priced above US$1,000 that are not held in stock and are made or sourced to order are final sale once production has begun. If such an item has a fault under section 5, your statutory rights are unaffected.
11. Your Statutory Rights
Nothing in this policy limits or overrides your rights under the consumer law of the country where you live. Where you have a statutory right that is more favourable than the terms above, we will honour the statutory right.
12. How to Contact Us About a Return
- Email: lingdongkeji2025@outlook.com
- Company: Guangxi Lingdong Technology Co., Ltd.
- Telephone: [PHONE NUMBER]
- Please include: your order number, the SKU, and a photograph of the item if it arrived damaged.
